Team leaders and supervisors are a diverse group who lead and manage people across a wide spectrum of situations. Therefore the program is often customised to suit either experienced team leaders or those who are new to team leadership and management (see Learning to Lead at KPMG). Participants can often be very senior staff leading small technical teams or more junior staff in charge of larger operational workgroups.
The Team Leader Toolkit adopts a more skill-based approach to learning. It achieves this by focusing on content mastery, skill development and individual action planning to apply key learnings back in the workplace. The program is based on the application of ten to twelve practical workplace tools, techniques and processes that are critical to getting work done through others at a ‘sole contributor’ or front-line level.
At the completion of at typical Team Leader Toolkit participants are able to:
- Run effective team meetings
- Prioritise workload
- Give and receive feedback
- Delegate to others
- Manage conflict
- Facilitate team based decision making
- Utilise resilience building strategies
- Lead a team through the stages of team development
- Apply appropriate leadership styles to suit the situation